Yes, it’s true. I typically have nothing but positive things to say about the features of Salesforce and how the entire CRM platform helps customers to work more efficiently and productively. In addition to being so useful, Salesforce provides an entire customer community for asking questions, sharing ideas, and learning from experts in the industry [...]
Tag Archives: Knowledge Base
Spring ’12 Release and Email to Case Premium
February 3, 2012
**We have released a new version of E2CP that solves this issue. Click here to learn more.** If you’re using our app, Email to Case Premium, this information is vital to the functionality of your business process: On February 3, 2012, Salesforce will begin rolling out the Spring ’12 Release with an undocumented change to [...]
Making Useful Customer Connections
October 15, 2011
How you can generate a different kind of ROI Okay, so what is Customer Service? Well, we know it requires productive communication between both the customer and a business representative….but what else? Companies provide an open door for their customers (current or potential) to get in touch when they need assistance. Whether representatives are directly [...]
February 23, 2012
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